Meet Marleen

I believe tech support should feel simple, personal, and built around real people not just devices.

I started Tech Aid after seeing too many good people friends, family, neighbours, and local businesses get overwhelmed by technology that was meant to make life easier. From syncing issues and confusing software to cybersecurity risks, I realised people didn’t just need tech support they needed clarity, confidence, and someone who speaks their language.

I’m Marleen Wilson, a mum of two, tech problem solver, and proud Te Anau local. My background spans emergency services, marketing, and the digital world, giving me a unique mix of people skills, strategic thinking, and real-world tech know-how. I’m not here to sell you solutions I’m here to make tech work for you.

Whether you're a business owner needing proactive IT support, or someone learning to use a smartphone for the first time, I bring patient, practical, and personalised guidance with no pressure and always a smile.

Tech Aid is about trusted, local support for homes, businesses, and everyone in between.

What You Can Expect from Me

My Approach

  1. I meet you where you’re at, no question is too small or “silly”

  2. Local service with long-term support you can rely on

  3. I focus on building confidence, not just fixing problems

  4. I take the time to understand what you need not just what’s broken.

Who I Work With

  1. Businesses — needing reliable, ongoing tech support

  2. Everyday people — who just want their devices to work without stress

  3. Seniors — learning to stay safe and connected through my Tech Confidence program

Why I Do This

Because tech should feel like an opportunity, not a barrier. And because in small communities like ours, supporting each other matters.