Meet Marleen

I believe tech support should feel simple, personal, and built around real people not just devices.

I started Tech Aid after seeing too many good people friends, family, neighbours, and local businesses get overwhelmed by technology that was meant to make life easier. From syncing issues and confusing software to cybersecurity risks, I realised people didn’t just need tech support they needed clarity, confidence, and someone who speaks their language.

I’m Marleen Wilson, a mum of two, tech problem solver, and proud Te Anau local. My background spans emergency services, marketing, and the digital world, giving me a unique mix of people skills, strategic thinking, and real-world tech know-how. I’m not here to sell you solutions I’m here to make tech work for you.

Whether you're a business owner needing proactive IT support, or someone learning to use a smartphone for the first time, I bring patient, practical, and personalised guidance with no pressure and always a smile.

Tech Aid is about trusted, local support for homes, businesses, and everyone in between.

Let's chat
Maleen from Techaid wearing a blue t-shirt with a logo, white pants, and tan sneakers, sitting on a brick wall in a park with green trees and cloudy sky in the background.

What You Can Expect from Me

My Approach

  1. I meet you where you’re at, no question is too small or “silly”

  2. Local service with long-term support you can rely on

  3. I focus on building confidence, not just fixing problems

  4. I take the time to understand what you need not just what’s broken.

Who I Work With

  1. Businesses — needing reliable, ongoing tech support

  2. Everyday people — who just want their devices to work without stress

  3. Seniors — learning to stay safe and connected through my Tech Confidence program

Why I Do This

Because tech should feel like an opportunity, not a barrier. And because in small communities like ours, supporting each other matters.

Marleen from Tech Aid smiling and using her phone while sitting at an outdoor table with drinks and a laptop, with a fireplace in the background.
Marleen from Tech Aid with short brown hair smiling while looking at her phone on a rocky beach with water and mountains in the background.
Marleen from Tech Aid with Client are sitting across from each other at a dining table engaged in conversation, with one using a laptop and the other using a tablet, in a room with a large floral arrangement and wall clock.
Two people exchanging a handshake over a white Apple iMac desktop computer box outdoors on grass with trees and houses in the background.
A person work on disassembling a laptop computer, holding the laptop's metal case in one hand and using a screwdriver with the other. The laptop's internal components, including the green circuit board and various chips, are visible.